Employee Portal - Calex UK

Anxiety UK

Charity providing support if you have been diagnosed with an anxiety condition.

Phone: 03444 775 774 (Monday to Friday, 9.30am to 5.30pm)

Website: www.anxietyuk.org.uk

Bipolar UK

A charity helping people living with manic depression or bipolar disorder.

Website: www.bipolaruk.org.uk

CALM

CALM is the Campaign Against Living Miserably, for men aged 15 to 35.

Phone: 0800 58 58 58 (daily, 5pm to midnight)

Website: www.thecalmzone.net

Men’s Health Forum

24/7 stress support for men by text, chat and email.

Website: www.menshealthforum.org.uk

Mental Health Foundation

Provides information and support for anyone with mental health problems or learning disabilities.

Website: www.mentalhealth.org.uk

Mind

Promotes the views and needs of people with mental health problems.

Phone: 0300 123 3393 (Monday to Friday, 9am to 6pm)

Website: www.mind.org.uk

No Panic

Voluntary charity offering support for sufferers of panic attacks and obsessive compulsive disorder (OCD). Offers a course to help overcome your phobia or OCD.

Phone: 0844 967 4848 (daily, 10am to 10pm). Calls cost 5p per minute plus your phone provider’s Access Charge

Website: www.nopanic.org.uk

OCD Action

Support for people with OCD. Includes information on treatment and online resources.

Phone: 0845 390 6232 (Monday to Friday, 9.30am to 5pm). Calls cost 5p per minute plus your phone provider’s Access Charge

Website: www.ocdaction.org.uk

OCD UK

A charity run by people with OCD, for people with OCD. Includes facts, news and treatments.

Phone: 0333 212 7890 (Monday to Friday, 9am to 5pm)

Website: www.ocduk.org

PAPYRUS

Young suicide prevention society.

Phone: HOPElineUK 0800 068 4141 (Monday to Friday, 10am to 5pm and 7pm to 10pm, and 2pm to 5pm on weekends)

Website: www.papyrus-uk.org

Rethink Mental Illness

Support and advice for people living with mental illness.

Phone: 0300 5000 927 (Monday to Friday, 9.30am to 4pm)

Website: www.rethink.org

Samaritans

Confidential support for people experiencing feelings of distress or despair.

Phone: 116 123 (free 24-hour helpline)

Website: www.samaritans.org.uk

SANE

Emotional support, information and guidance for people affected by mental illness, their families and carers.

SANEline: 0300 304 7000 (daily, 4.30pm to 10.30pm)

Textcare: comfort and care via text message, sent when the person needs it most: www.sane.org.uk/textcare

Peer support forum: www.sane.org.uk/supportforum

Website: www.sane.org.uk/support

YoungMinds

Information on child and adolescent mental health. Services for parents and professionals.

Phone: Parents’ helpline 0808 802 5544 (Monday to Friday, 9.30am to 4pm)

Website: www.youngminds.org.uk

Abuse (child, sexual, domestic violence)

NSPCC

Children’s charity dedicated to ending child abuse and child cruelty.

Phone: 0800 1111 for Childline for children (24-hour helpline)

0808 800 5000 for adults concerned about a child (24-hour helpline)

Website: www.nspcc.org.uk

Refuge

Advice on dealing with domestic violence.

Phone: 0808 2000 247 (24-hour helpline)

Website: www.refuge.org.uk

Addiction (drugs, alcohol, gambling)

Alcoholics Anonymous

Phone: 0800 917 7650 (24-hour helpline)

Website: www.alcoholics-anonymous.org.uk

National Gambling Helpline

Phone: 0808 8020 133 (daily, 8am to midnight)

Website: www.begambleaware.org

Narcotics Anonymous

Phone: 0300 999 1212 (daily, 10am to midnight)

Website: www.ukna.org

Alzheimer’s

Alzheimer’s Society

Provides information on dementia, including factsheets and helplines.

Phone: 0300 222 1122 (Monday to Friday, 9am to 5pm and 10am to 4pm on weekends)

Website: www.alzheimers.org.uk

Bereavement

Cruse Bereavement Care

Phone: 0808 808 1677 (Monday to Friday, 9am to 5pm)

Website: www.cruse.org.uk

Crime victims

Rape Crisis

To find your local services phone: 0808 802 9999 (daily, 12pm to 2.30pm and 7pm to 9.30pm)

Website: www.rapecrisis.org.uk

Victim Support

Phone: 0808 168 9111 (24-hour helpline)

Website: www.victimsupport.org

Eating disorders

Beat

Phone: 0808 801 0677 (adults) or 0808 801 0711 (for under-18s)

Website: www.b-eat.co.uk

Learning disabilities

Mencap

Charity working with people with a learning disability, their families and carers.

Phone: 0808 808 1111 (Monday to Friday, 9am to 5pm)

Website: www.mencap.org.uk

Parenting

Family Lives

Advice on all aspects of parenting, including dealing with bullying.

Phone: 0808 800 2222 (Monday to Friday, 9am to 9pm and Saturday to Sunday, 10am to 3pm)

Website: www.familylives.org.uk

Relationships

Relate

The UK’s largest provider of relationship support.

Website: www.relate.org.uk

SUPPORT HELPLINES

- DON'T SUFFER IN SILANCE -

Anxiety UK

Charity providing support if you have been diagnosed with an anxiety condition.

Phone: 03444 775 774 (Monday to Friday, 9.30am to 5.30pm)

Website: www.anxietyuk.org.uk

Bipolar UK

A charity helping people living with manic depression or bipolar disorder.

Website: www.bipolaruk.org.uk

CALM

CALM is the Campaign Against Living Miserably, for men aged 15 to 35.

Phone: 0800 58 58 58 (daily, 5pm to midnight)

Website: www.thecalmzone.net

Men’s Health Forum

24/7 stress support for men by text, chat and email.

Website: www.menshealthforum.org.uk

Mental Health Foundation

Provides information and support for anyone with mental health problems or learning disabilities.

Website: www.mentalhealth.org.uk

Mind

Promotes the views and needs of people with mental health problems.

Phone: 0300 123 3393 (Monday to Friday, 9am to 6pm)

Website: www.mind.org.uk

No Panic

Voluntary charity offering support for sufferers of panic attacks and obsessive compulsive disorder (OCD). Offers a course to help overcome your phobia or OCD.

Phone: 0844 967 4848 (daily, 10am to 10pm). Calls cost 5p per minute plus your phone provider’s Access Charge

Website: www.nopanic.org.uk

OCD Action

Support for people with OCD. Includes information on treatment and online resources.

Phone: 0845 390 6232 (Monday to Friday, 9.30am to 5pm). Calls cost 5p per minute plus your phone provider’s Access Charge

Website: www.ocdaction.org.uk

OCD UK

A charity run by people with OCD, for people with OCD. Includes facts, news and treatments.

Phone: 0333 212 7890 (Monday to Friday, 9am to 5pm)

Website: www.ocduk.org

PAPYRUS

Young suicide prevention society.

Phone: HOPElineUK 0800 068 4141 (Monday to Friday, 10am to 5pm and 7pm to 10pm, and 2pm to 5pm on weekends)

Website: www.papyrus-uk.org

Rethink Mental Illness

Support and advice for people living with mental illness.

Phone: 0300 5000 927 (Monday to Friday, 9.30am to 4pm)

Website: www.rethink.org

Samaritans

Confidential support for people experiencing feelings of distress or despair.

Phone: 116 123 (free 24-hour helpline)

Website: www.samaritans.org.uk

SANE

Emotional support, information and guidance for people affected by mental illness, their families and carers.

SANEline: 0300 304 7000 (daily, 4.30pm to 10.30pm)

Textcare: comfort and care via text message, sent when the person needs it most: www.sane.org.uk/textcare

Peer support forum: www.sane.org.uk/supportforum

Website: www.sane.org.uk/support

YoungMinds

Information on child and adolescent mental health. Services for parents and professionals.

Phone: Parents’ helpline 0808 802 5544 (Monday to Friday, 9.30am to 4pm)

Website: www.youngminds.org.uk

Abuse (child, sexual, domestic violence)

NSPCC

Children’s charity dedicated to ending child abuse and child cruelty.

Phone: 0800 1111 for Childline for children (24-hour helpline)

0808 800 5000 for adults concerned about a child (24-hour helpline)

Website: www.nspcc.org.uk

Refuge

Advice on dealing with domestic violence.

Phone: 0808 2000 247 (24-hour helpline)

Website: www.refuge.org.uk

Addiction (drugs, alcohol, gambling)

Alcoholics Anonymous

Phone: 0800 917 7650 (24-hour helpline)

Website: www.alcoholics-anonymous.org.uk

National Gambling Helpline

Phone: 0808 8020 133 (daily, 8am to midnight)

Website: www.begambleaware.org

Narcotics Anonymous

Phone: 0300 999 1212 (daily, 10am to midnight)

Website: www.ukna.org

Alzheimer’s

Alzheimer’s Society

Provides information on dementia, including factsheets and helplines.

Phone: 0300 222 1122 (Monday to Friday, 9am to 5pm and 10am to 4pm on weekends)

Website: www.alzheimers.org.uk

Bereavement

Cruse Bereavement Care

Phone: 0808 808 1677 (Monday to Friday, 9am to 5pm)

Website: www.cruse.org.uk

Crime victims

Rape Crisis

To find your local services phone: 0808 802 9999 (daily, 12pm to 2.30pm and 7pm to 9.30pm)

Website: www.rapecrisis.org.uk

Victim Support

Phone: 0808 168 9111 (24-hour helpline)

Website: www.victimsupport.org

Eating disorders

Beat

Phone: 0808 801 0677 (adults) or 0808 801 0711 (for under-18s)

Website: www.b-eat.co.uk

Learning disabilities

Mencap

Charity working with people with a learning disability, their families and carers.

Phone: 0808 808 1111 (Monday to Friday, 9am to 5pm)

Website: www.mencap.org.uk

Parenting

Family Lives

Advice on all aspects of parenting, including dealing with bullying.

Phone: 0808 800 2222 (Monday to Friday, 9am to 9pm and Saturday to Sunday, 10am to 3pm)

Website: www.familylives.org.uk

Relationships

Relate

The UK’s largest provider of relationship support.

Website: www.relate.org.uk

SUBJECT ACCESS REQUEST

Updated: August 2018

1. SCOPE

All personal data processed by Calex UK is within the scope of this procedure. This procedure excludes personal data that is asked of as a matter of routine by data subjects e.g. holiday or pay information.

Data subjects are entitled to ask:

Whether Calex UK is processing any personal data about that individual and, if so, to be given:
- a description of the personal data;
- the purposes for which it is being processed; and,
- details of who will be allowed to see the personal data.
To be given a copy of the information and to be told about the sources from which Calex UK derived the information.

2. RESPONSIBILITIES

The Data Protection Officer / GDPR Owner is responsible for the application and effective working of this procedure, and for reporting on Subject Access Requests (SARs).

3. PROCEEDURE

3.1 Subject Access Requests must be made using the Subject Access Request form.

3.2 The data subject must provide evidence as to identity, in the form of a current passport, driving license, birth certificate, and the signature must be cross-checked to that on the application form.

3.3 The data subject must identify the data that is being requested and where it is being held and this information must be shown on the SAR application form. Note that the data subject is entitled to ask for all data that Calex UK holds, without specifying that data.

3.4 The date by which the identification checks and the specification of the data sought must be recorded; Calex UK has one month from this date to provide the requested information. There are no circumstances in which an extension to that one month will be provided, and failure to provide the requested information within that one month is a breach of the GDPR.

3.5 The SAR application is immediately forwarded to the Data Protection Officer / GDPR Owner, who will ensure that the requested data is collected within the time frame. Collection will entail either:

3.5.1 Collecting the data specified by the data subject, or
3.5.2 Searching all databases and all relevant filing systems (manual files) in Calex UK, including all back up and archived files, whether computerised or manual, and including all
e-mail folders and archives Document reference: CX2001 – AUG 2018

3.6 The Data Protection Officer / GDPR Owner maintain a record of requests for data and of its receipt, including dates. Note that data may not be altered or destroyed in order to avoid disclosing it.

3.7 The Data Protection Officer / GDPR Owner is responsible for reviewing all provided documents to identify whether any third parties are identified in it and for either excising identifying third party information from the documentation or obtaining written consent from the third party for their
identity to be revealed.

3.8 If the requested data falls under one of the following exemptions, it does not have to be provided:

3.8.1 Crime prevention and detection

3.8.2 Negotiations with the requester

3.8.3 Management forecasts

3.8.4 Confidential references given by Calex UK (not ones given to Calex UK)

3.8.5 Information used for research, historical or statistical purposes

3.8.6 Information covered by legal professional privilege

3.9 The information is provided to the data subject in electronic format unless otherwise requested and all the items provided are listed on a schedule that shows the data subjects name and the date on which the information is delivered.

3.10 The electronic formats used for responses to SARs are:

3.10.1 Excel, Word, CSV, PDF, JPG

4. DOCUMENT OWNER

The Data Protection Officer / GDPR Owner is the owner of this document and is responsible for ensuring that this procedure is reviewed in line with the review requirement for GDPR.

ADDRESS

21 THE QUADRANT, ABINGDON, OX14 3YS

PHONE

(+44) 1235 553 296

EMAIL

enquiries@calexuk.com

SUBJECT ACCESS REQUEST

Updated: August 2018

1. SCOPE

Data subjects are entitled to ask:

Whether Calex UK is processing any personal data about that individual and, if so, to be given:
- a description of the personal data;
- the purposes for which it is being processed; and,
- details of who will be allowed to see the personal data.
To be given a copy of the information and to be told about the sources from which Calex UK derived the information.

2. RESPONSIBILITIES

The Data Protection Officer / GDPR Owner is responsible for the application and effective working of this procedure, and for reporting on Subject Access Requests (SARs).

3. PROCEEDURE

3.1 Subject Access Requests must be made using the Subject Access Request form.

3.8 If the requested data falls under one of the following exemptions, it does not have to be provided:

3.8.1 Crime prevention and detection

3.8.2 Negotiations with the requester

3.8.3 Management forecasts

3.8.4 Confidential references given by Calex UK (not ones given to Calex UK)

3.8.5 Information used for research, historical or statistical purposes

3.8.6 Information covered by legal professional privilege

3.10 The electronic formats used for responses to SARs are:

3.10.1 Excel, Word, CSV, PDF, JPG

4. DOCUMENT OWNER

The Data Protection Officer / GDPR Owner is the owner of this document and is responsible for ensuring that this procedure is reviewed in line with the review requirement for GDPR.

EQUALITY & DIVERSITY pOLICY

Updated: mAY 2019

Calex UK Ltd is committed to providing equal opportunities in employment and to creating an inclusive working environment, where you are encouraged and assisted to reach your full potential. It is the Company’s policy that there should be no discrimination, harassment or less favourable treatment of any employee or job applicant, either directly or indirectly, on the grounds of colour, race, nationality, ethnic origin, religion or belief, sexual orientation, gender, gender reassignment, marital, or family status, disability, trade union membership or activity, or age.

It is also Company policy that there should be no bullying or intimidation of one employee by another for any reason whatsoever.

This policy applies to all employees of Calex UK Ltd, Regardless of length of service and to all job applicants. It applies to all areas of employment. In issuing this policy, the Company has the following principal objectives:

To encourage you take an active role in combating all forms of harassment and discrimination.
To raise awareness of the responsibility to promote equality of opportunity in the workplace.
To deter you from participating in harassment or Discriminatory behaviour.
To inform you of the types of behaviour that will be deemed unacceptable, and the steps that will be taken should such behaviour occur.
To demonstrate to you that you can rely upon the Company’s support, if you are subjected to harassment or discrimination at work.

The Company values the differences that a diverse workforce brings to the Organisation, and believes that you have the right to be treated with both dignity and respect at all times.
All employees, whatever their position within the Company, have a part to play in ensuring the effective implementation of this policy.

Should you require further details about promoting equal opportunities within the workplace, the following sources of information may be useful:

www.agepositive.gov.uk (Age Diversity)
www.cre.gov.uk (The Commission for Racial Equality)
www.eoc.org.uk (The Equal Opportunities Commission)
www.stonewall.org.uk (Equality for Lesbians, Gay Men and Bisexuals)
www.thewnc.org.uk (The Women’s National Commission)

ADDRESS

21 THE QUADRANT, ABINGDON, OX14 3YS

PHONE

(+44) 1235 553 296

EMAIL

enquiries@calexuk.com

EQUALITY & DIVERSITY pOLICY

Updated: mAY 2019

It is also Company policy that there should be no bullying or intimidation of one employee by another for any reason whatsoever.

To encourage you take an active role in combating all forms of harassment and discrimination.
To raise awareness of the responsibility to promote equality of opportunity in the workplace.
To deter you from participating in harassment or Discriminatory behaviour.
To inform you of the types of behaviour that will be deemed unacceptable, and the steps that will be taken should such behaviour occur.
To demonstrate to you that you can rely upon the Company’s support, if you are subjected to harassment or discrimination at work.

Should you require further details about promoting equal opportunities within the workplace, the following sources of information may be useful:

www.agepositive.gov.uk (Age Diversity)
www.cre.gov.uk (The Commission for Racial Equality)
www.eoc.org.uk (The Equal Opportunities Commission)
www.stonewall.org.uk (Equality for Lesbians, Gay Men and Bisexuals)
www.thewnc.org.uk (The Women’s National Commission)